14-day refund window
You may request a refund within 14 calendar days of your initial paid Smart HelpDesk subscription purchase. Contact support@shdgrid.com from the email used for the purchase and include your order reference and the reason for the request.
How refunds are processed
After we confirm eligibility, the refund is returned through the original payment method or the payment provider used for the transaction. Processing times depend on the payment provider and your bank or card issuer.
Renewals and cancellation
You may cancel a recurring subscription before its next renewal date to prevent future charges. Cancellation keeps access active until the end of the paid period. Renewal payments are not normally refundable except where required by applicable law or where we agree otherwise in writing.
Exceptions
We may decline a refund request where there is fraud, chargeback abuse, a breach of the Terms of Service, or another lawful reason. This policy does not limit any mandatory consumer rights that apply to you.
Contact
Send refund questions to support@shdgrid.com.