Support tickets
Intake, routing and follow-up, with service levels and alerts before a deadline is missed.
In-house helpdesk and asset management
Smart HelpDesk runs on your server, and your data stays on your network.
Tickets, assets and devices, buildings and rooms, daily maintenance rounds, and reporting for facilities and IT teams. The trial is free for 3 months, with everything included.
- 3-month free trial
- No card
- On your own server
Version 1.0.28 · Size 202 MB · SHA-256 checksum
Remote support
Fix it on the employee’s computer without leaving your desk
From the same system: control the screen once the employee approves, talk by voice, chat, run commands on the device, and schedule tasks for groups of devices.
Screen controlView only or full control. The employee approves first and sees a clear banner for the whole session.
Secure voice callA call inside the same session, through an encrypted TURN relay you run yourself.
Live chatMessages between technician and employee stay with the session; the employee replies from the assistant window.
Remote support is switched on in the server settings and needs the assistant agent on each device; voice also needs a TURN relay configured. Every session and command is recorded against the technician in the audit log.
What you get
Why on your own server?
Ticket and asset data belongs to your organisation alone. The system runs inside your network, with no cloud subscription and nothing leaving your building.
Assets and devices
A register of devices, where they are and who uses them, with data collected from the machines themselves.
Buildings and rooms
A structure for sites, buildings and rooms, so every ticket and asset knows exactly where it is.
Maintenance rounds
Scheduled rounds with checklists, and work orders raised automatically when they are due.
Reporting
A reporting centre for performance, compliance and assets, with printing and Excel export.
Works offline
The local network is enough. Outside access is needed only for licensing, and with a long grace period.
How to start
From download to your first ticket the same day
Three steps. No cloud service to subscribe to, and nothing uploaded anywhere.
Download and install
One file, on a machine or server inside your network. It takes minutes and sets up its own database.
Run the 3-month trial
The system registers itself and runs with everything included. No email and no card is asked for to begin.
Activate a subscription
Pick a package, pay on the secure checkout page, and the serial arrives by email. Enter it under Settings → Licence.
Running it
What it needs on your server
One machine inside your network is enough. No cloud infrastructure and no hosting subscription.
Operating systemWindows Server 2019 or newer, or 64-bit Windows 10/11.
Memory4 GB minimum, 8 GB is better.
Disk10 GB free.
DatabaseThe installer sets one up, or uses a MySQL you already run.
NetworkInternet at activation; after that the system checks in the background.
PrivilegesAn Administrator account on the server.
Installing it, step by step
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Run the installer as administratorRight-click the file and choose "Run as administrator".
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Choose the location and databaseIf you are not sure, leave the defaults exactly as they are.
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The browser opens by itselfWhen the install finishes the system opens in your browser with nothing further to do.
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Sign in and change the passwordSign in with the administrator account the installer gives you, then change that password immediately.
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Activate the subscriptionUnder Settings → Licence, enter the activation serial. The server must be online at that moment.
The trial
What happens during the trial
It starts completely emptyNo demo data. You start with your own from day one.
Everything is unlockedNothing is held back during the trial.
30 days without internetIf the connection drops, it keeps working for 30 days from the last accepted check.
What leaves your serverAn installation id and a version number, plus any fault report you choose to send. No ticket, no device and no employee name ever reaches us.
Nothing to install on staff machinesAny machine on the same network opens the system in a browser at the server address.
If something goes wrongFrom inside the system: Settings → Support. The report reaches us directly, and that screen stays available even if the licence has expired and the system has gone read-only.Email support · support@shdgrid.com
Ask for a guided trial
Leave your details and we review the request by hand; nothing is sent automatically.
Your request has been received
Our team reviews it by hand and will reach you at the email you entered.
Pricing
Pricing
The trial runs a full 3 months with everything included. After that, pick a package here or from inside the system itself.
Monthly subscription
14 USD
Choose this package3 month subscription
39 USD
Choose this packageAnnual subscription
119 USD
Choose this packageBuy
Buy a package
A subscription is per Smart HelpDesk server installation and covers every device that installation manages. Pick a package and enter your email, then pay on a secure page hosted by Creem. Once payment is confirmed the activation serial is emailed to you; enter it under Settings → Licence.
Card details are entered on the Creem page only and never pass through this site. Already running an installation? Renew from inside it: Settings → Licence.
The download
Start with the trial, decide afterwards
It installs on one machine and takes minutes. No email and no card is asked for to begin.
- Version
- 1.0.28
- Size
- 202 MB
- Released
- —
SHA-256 of the file. Compare it after downloading to confirm the file arrived intact:
a9bcd3f9b384570bad104cbdea728c36a2ac8dbf1987e5e885cbcbb64c9aa7d9
Windows will warn you, and that is expected
The installer is not signed with a code-signing certificate, so Windows SmartScreen may say the app is unrecognised. That does not mean a virus; it means this build is unsigned.
To continue, choose "More info" then "Run anyway". If you want to be sure, compare the SHA-256 above before running it.
Questions
What people ask before installing
Does my data leave the network?
No. The database and files stay on your server. The only thing that leaves is a licence check, carrying an installation id and a version number — no tickets, no assets, no names.
What if the internet goes down?
It keeps working. The licence check has a long grace period, and the local network is enough for everything else.
How many machines does a subscription cover?
A subscription is per Smart HelpDesk server installation and covers every device that server manages. It is not counted per device, user or technician.
Can I extend or upgrade later?
Yes. A licence can be extended but never shortened, and the extension reaches your installation at the next renewal with no reinstall.
Can a technician enter an employee’s computer unnoticed?
Not by default: every session waits for the employee to approve. Unattended access needs a device policy that allows it and a separate technician permission, and the employee sees a banner for the whole session.
What is kept about support sessions?
Who started the session, when, on which device, and every command run with its result — in the audit log on your server.