Smart HelpDesk

Privacy Policy

This policy explains the limited information Smart HelpDesk receives when you use its website, licensing, purchase, and support services.

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Contents
  1. Scope
  2. Information we receive
  3. How we use information
  4. Sharing and retention
  5. Security and your choices
  6. Contact

Scope

Smart HelpDesk is primarily self-hosted. Tickets, assets, employee records, remote-session data, and other operational data remain in your organisation's own installation unless you choose to send information to us through a support request.

Information we receive

We may receive contact details you submit on the website, purchase and subscription records from our payment provider, support-request content and attachments you send, and limited licensing information needed to validate an installation, such as a pseudonymous installation or host identifier, product edition, and software version.

We do not use the licensing service to collect your ticket content, asset inventory, or employee names.

How we use information

We use this information to provide trials and licences, process purchases and refunds, respond to support requests, prevent fraud and licence abuse, maintain service security, and meet legal obligations.

Sharing and retention

We share information only with service providers that help operate the service, such as payment processors, email providers, and hosting providers, or when required by law. We retain information only for as long as needed for these purposes, including reasonable records for security, accounting, and dispute handling.

Security and your choices

We use reasonable technical and organisational safeguards for the services we operate. You may ask to access, correct, or delete personal information we hold where applicable law provides that right. Some records may need to be retained for legal, fraud-prevention, or accounting purposes.

Contact

For privacy questions or requests, email support@shdgrid.com. This policy may be updated when our services or legal obligations change; the current version is published here.